To help you find the answer to many frequently asked questions, please read the following questions and answers:
Q. Why do I need to make an appointment?
A. Quite simple, we want to give all of our customers the service and attention that they deserve. If you arrive without an appointment for hire, there is a chance that we may not be able to see you. For example, our Saturday appointments generally book up at least three weeks in advance,
Q. Will the clothes fit better than I’ve experienced when I’ve hired from other Hire Shops?
A. We would certainly hope so! That is what we are building our reputation on. We make any necessary adjustments to make sure they fit as perfectly as is possible for a hire garment. Most people do not conform exactly to the short, regular or long sizes being offered in most hire shops and in many stores only regular fittings are available.
Q. Can you assure me the clothes have been dry-cleaned after the previous wearer?
A. We are one of the only hire businesses that have in house dry-cleaning, spotting and laundry facilities. Just steaming garments when they are returned fails to remove personal soiling such as sweat and deodorants. Every item that comes back in is cleaned and pressed before going back into stock to be available for the next hire.
Q. Can I try on the garments to see how I look before making a booking?
A. Yes, because we keep the majority of our garments in stock you can try everything on in every combination of size, style and colour. There are exceptions, but we will work with you on these.
Q. How easy is it to come and be fitted, pick up and return my hire. I’m fed up with multi-store car parks, negotiating Shopping Malls, pedestrian only streets and the like?
A. You can park right outside within yards of our door, FREE on the street or there are a 100 parking spaces right behind our premises.
Q. Are you easy to find?
A. If you have a sat nav just enter our post code: GU34 1HT, that’s all. When it says “you have reached your destination” you will see the Bartlett & Butcher sign. We are opposite the Alton Library so make for the “Community Centre” or “Bank” car park.
Q. Can you deliver and/or collect my hire outfits if I’m too busy to bring them back?
A. Yes, up to ten miles from Alton we charge £10 for the first outfit and £1 for every outfit thereafter. We have arrangements with many hotels and ceremony centres.
Q. Do you open on weekends or late one evening?
A. Yes we do, but only by appointment and if we are unable to see you during normal opening hours which are 9:00am to 5:00pm Monday through to Saturday.
Q. How quickly can you fit me out if I have a last minute invite to Royal Ascot?
A. About 30 minutes. Because our garments are uniquely coded it enables our computerised stock management system to allocate 24/7 and find the correct garment for the specific days you required. We have total control of our comprehensive stock and our main warehouse is only 30 minutes away if a garment is temporarily out of stock.